Terms and Conditions

Please read our Terms and conditions before booking an appointment.

PAYMENT OF FEES

The responsibility of payment remains solely with the patient.

If you have an insurance policy that will cover the payment for your treatment, please advise us of the details as soon as possible. We will contact the insurance company directly for payment. Although any excesses or non payment by the insurance company will result in an invoice being sent to yourselves and you will be liable for payment.

CANCELLATION POLICY

Should you need to cancel a scheduled appointment with us, we require at least 24 hours notice.

Failure to give us notice, means that we cannot book any other patients into that slot and will therefore be considered a missed appointment and the standard fee will be payable.

If you arrive late for your appointment, we will do our best to deliver your full appointment slot time. But please bear in mind that this may not always be possible and your full appointment fee will still stand.

NON-ATTENDANCE

Missed appointments are classified as cancelled without adequate notice and therefore the standard fee will be payable.

COMMUNICATIONS WITH YOUR GP OR CONSULTANT

Unless specified by you to the contrary, our normal practice is to advise your GP or Consultant on any treatment received plus any additional relevant information on your discharge. If you do not wish this to happen, please let us know at your appointment.

Privacy Policy

Collection and use of your personal information

When you visit or contact us, we will ask you to provide us with personal details for our records. This could include your name, e-mail address, and postal address, date of birth, a medical questionnaire and other information that will help us treat you and allow us to contact you when necessary.

Details of any treatment / advice are also held on your record.

Any information that you give us is held safely and securely and only stored for as long as we need it.

We do not share or use this information & personal data  unless we have your agreement to do so. We will ask you for this on your first visit.

Cookies

These cookies are used when you visit our website:

DYNSRV – This session cookie is added by our load balancer to track which web server to send the visitor to. Its purpose is to improve the performance of the website.

Third party cookies

We can’t control which cookies are used by third party websites, but these are used by Google to collect data for our website usage:

Cookie NameExpiration TimeDescription
_ga2 yearsUsed to distinguish users.
_gid24 hoursUsed to distinguish users.
_gat1 minuteUsed to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this
cookie will be named _dc_gtm_<property-id>.
AMP_TOKEN30 seconds to 1 yearContains a token that can be used to retrieve a Client ID from AMP Client ID service. Other
possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP
Client ID service.
_gac_<property-id>90 daysContains campaign related information for the user. If you have
linked your Google Analytics and AdWords accounts, AdWords
website conversion tags will read this cookie unless you opt-out.
Learn more.